Sometimes, you may make an incorrect quantity posting. For example, you may have made a sales order with the incorrect number of items and then posted it as shipped, but not invoiced. In this procedure, you undo the quantity posting, make the necessary corrections, and then post the quantity posting again.

To undo a quantity posting

  1. In the Search box, enter Posted Sales Shipments, and then choose the related link.

  2. Open the relevant posted sales shipment, and select the line or lines you want to correct.

  3. On the Lines FastTab, choose ActionsAction Menu icon, choose Functions, and then choose Undo Shipment.

    A corrective line is created in the posted document. The Quantity Shipped field on the sales order is decreased by the quantity that you have undone. In turn, the Qty. to Ship is increased by the undone quantity. On the posted shipment line, in the corrective line Quantity is equal to the quantity of the line being undone. The Correction check box is selected for the lines.

    If the quantity was shipped in a warehouse shipment, a corrective line is inserted in the posted warehouse shipment. If the quantity was only partially shipped, then the Qty. to Ship on the warehouse shipment is updated. The Qty. Shipped field is decreased by the undone quantity.

  4. Go back to the sales order, and on the Process tab, in the Release group, choose Reopen to reopen it.

  5. Correct the entry in the Quantity field and post the order.

    If the order is to be shipped through a warehouse shipment, then create and post a new warehouse shipment.

Note
If the item on the shipment was assembled to order, then the linked assembly order will automatically be reversed when you undo the shipment. For more information, see How to: Undo Assembly Posting.

Note
If the sales shipment is posted as a result of a drop shipment, you cannot undo the quantity posting because it is linked to a posted purchase receipt.

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