If the same resource, for example, a technician, works on all the service items in the service order, you can register the total resource hours for one service item only and then split the resource line to divide the resource hours onto the resource lines for the other service items.

The following procedure shows how to split resource lines in the Service Invoice Lines window.

To split a resource line

  1. In the Search box, enter Service Orders, and then choose the related link.

  2. Open the relevant service order.

  3. On the Lines FastTab, choose ActionsAction Menu icon, choose Order, and then choose Service Lines. The Service Lines window opens.

  4. Select the resource line you want to split. The contents of the Quantity field is divided between all the service items in the order.

  5. On the Actions tab, in the Functions group, choose Split Resource Line. Choose Yes to confirm.

    Resource lines for the other service items in the order are created with the same resource number as the line you split. The quantity is the quantity for the line you split divided by the number of service items in the order.

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