You can use the Service Hours window to set up specific service hours for the customer that owns the service contract. Service hours are used to calculate the response date and time for service orders and quotes that belong to the service contract.
If you do not set up specific service hours for the service contract, the default service hours for service contracts are used.
To set up contract specific service hours
In the Search box, enter Service Contracts, and then choose the related link.
Open the relevant service contract you want to set up specific service hours for.
On the Navigate tab, in the Contract group, choose Service Hours. The Service Hours window opens.
If you want to set up service hours based on default service hours, in the Service Hours window, on the Actions tab, in the Functions group, choose Copy Default Service Hours.
Edit the fields in the service hours entries. Insert or delete entries to set up the service hours for the contract. Note that the fields Day, Starting Time and Ending Time are required for each line.
If you want the service hours to be valid from a specific date, fill in the Starting Date field.
If you want the service hours to be valid on holidays, select the check box in the Valid on Holidays field.
Choose the OK button.
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For more information about how to work with fields and columns, see Work with Data. For more information about how to find specific pages, see Search. |