To make sure that the customer account has enough funds to cover the sales order amount, you should authorize the amount before getting the actual payment and shipping the order. You can set up Payment Services to always require an authorization before payment. For more information, see How to: Set Up Payment Services.

To authorize a credit card payment

  • In the Search box, enter Sales Orders or Sales Invoices, and choose the related link.

  • Select the order or invoice you want, and on the Home tab, in the Manage group, choose Edit.

  • On the sales order or sales invoice, on the Actions tab, in the Request group, choose Authorize. The payable amount is authorized against the credit card account.

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