You can assign troubleshooting guidelines to items to help the technician solve problems or set up a list of questions to ask relating to the specific items. These troubleshooting guidelines also apply to the service items that represent the items unless you have assigned troubleshooting guidelines to them directly.
If you do not assign troubleshooting guidelines to an item, the item inherits the troubleshooting assigned to the service item group it belongs to.
To assign troubleshooting guidelines to an item
In the Search box, enter Items, and then choose the related link. Select the item to which you want to assign troubleshooting.
On the Navigate tab, in the Service group, choose Troubleshooting, and then choose Troubleshooting Setup. The Troubleshooting Setup window opens.
On the Actions tab, choose New to assign new troubleshooting guidelines for the item.
The Type and No. fields are already filled in with the appropriate information for the item.
In the Troubleshooting No. field, select the relevant troubleshooting number.
Repeat these steps for each set of troubleshooting guidelines you want to assign.
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For more information about how to work with fields and columns, see Work with Data. For more information about how to find specific pages, see Search. |