Typically, a service management system tracks resource hours and service order status in order to forecast workloads and service needs. Microsoft Dynamics NAV has built-in tools that you can customize to record this kind of information.
After you set the default service hours of your company, you can calculate response times for service orders or send warnings or alerts when service calls come in. The alert feature is implemented together with the job scheduler.
The following table describes a sequence of tasks, with links to the topics that describe them. These tasks are listed in the order in which they are generally performed.
| To | See |
|---|---|
Set up your organization's typical service work hours. | |
Use a standard template for work hour tracking. | |
Track order and repair status in order to forecast service priorities. |